Malaysia is an advanced country in its transition to e-government, taking 15th place in the“E Government Ranking 2007”issued by Waseda University.The portal site for the national government and residents, “myGovernment” (Malaysian Government Public Service Portal), was launched in 2005. This site aims at advancing the online services utilizing the Internet as well as integrating the online services that were offered independently by each government office in the past, into one portal site. Users can acquire an ID by registering and then they have the option to customize a page called “myHome”. Also, at the “Messaging Center”, they can go through procedures with government offices or agencies and exchange e-mail on the portal site. At the “Voting Center”, they can reply to various questionnaires and view the results. E-transaction allows users to search for online services and necessary documents, and also to use the “eDocument Center” which offers a storage service for saving various documents such as those that have been downloaded.
Implementation of E-commerce in Malaysia
The Malaysian Administrative Modernization and Management Planning Unit (MAMPU) is in charge of promoting e-government in Malaysia, and is tackling numerous projects such as the following:- Project Monitoring System (SPP II) - It focuses on the importance of project monitoring to ensure projects are completed as scheduled within the allocated budget and meeting their objectives and evaluation. Its objective is to support and monitor the entire life cycle of Malaysia’s five-year development programmes.
- Human Resource Management Information System (HRMIS) - It help to standardize human resource processes for federal, state, statutory body and local authority services and provide transactional function such as leave application, loan processing, competency management, recruitment and selection of employees.
- Generic Office Environment (GOE) - It's a powerful document and office management solution that enables users to effectively and efficiently manage their office environment. It is fully web-based and has been customized based on local developed package.
- Electronic Procurement (EP) - E-procurement is a way of using the Internet to make it easier, faster, and less expensive for businesses to purchase the goods and services they require in order to streamline the purchasing process and therefore, businesses can focus more management time on earning revenue and serving customers.
- Electronic Services (E-Services) - It allows Malaysian to engage in transaction and utility payment such as telephone and electricity bill, police summons, Road and Transport Department ( RTD ) services via multi channel service delivery such as the internet and kiosk machines.
- Electronic Labour Exchange (ELX) - It matches jobs to people and people to jobs.
- E-Syariah - E-syariah is the 7th project under the Electronic Government flagship application of the Multimedia Super Corridor (MSC). It's a case management system that integrates the processes related to management of cases for the Syariah Courts to improve the quality services of the Syariah Courts.
The Citizen's Adoption Strategies
Citizens are expecting and demanding the governmental services with a high degree of quality, quantity, and availability in a 24-hour currently. Therefore, governments all over the world are developing information systems and electronic services that have the capacity to meet the citizen’s needs and demands. The ease of use, compatibility, and trustworthiness are significant factors that affecting the citizens’ intention to use the e-services.The government should also concern with the accuracy, relevancy and completeness information that provided to the citizens as the successful to implement the E-Government in Malaysia is a significant way to determine the Malaysia’s progress towards the vision 2020.
With the adoption strategies of e-government in Malaysia, it helps to improve the legislation on personal data protection, privacy, and security and thus, the citizen’s private information has been protected. At the same time, it can help to provide e-citizen education, skills and training to every citizen are ready and able to adopt online government services.Reference Links:
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